1. Introduction

Welcome to 1 2 3 Travels (PVT) Ltd. By accessing or using our services through our website 123travels.org or directly with our team, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

  2. Services Provided

Our services include but are not limited to:

• Booking domestic and international flight, train, and bus tickets.
• Facilitating travel insurance policies.
• Hotel and accommodation reservations.
• Designing and organizing customized tour packages and activities.
• Providing visa application support and assistance.

  3. Booking and Payment Terms

3.1 Booking Confirmation

• Bookings are only confirmed upon receipt of full payment or a specified deposit.
• Confirmation details will be shared via email or other agreed communication channels.

3.2 Payment

• Payments must be made using accepted methods, including credit/debit cards, bank transfers, or online payment portals.
• Failure to make payment within the specified period may result in booking cancellation.

3.3 Price Changes

• Prices are subject to change based on service provider updates, currency fluctuations, or availability.
• Any changes will be communicated promptly, and the client will have the option to confirm or cancel the booking.

  4. Cancellation and Refund Policy

4.1 Cancellation by the Client

• Cancellation requests must be submitted in writing via email to hello@123travels.org.
• Refunds will be processed based on the cancellation policy of the respective service provider (e.g., airline, hotel).

4.2 Cancellation by the Agency

• In rare circumstances, 1 2 3 Travels (PVT) Ltd may cancel a booking due to unforeseen events.
• A full refund or a suitable alternative will be provided in such cases.

4.3 Non-Refundable Services

• Certain services, including visa application fees, may be non-refundable. This will be clearly communicated at the time of booking.

  5. Visa and Documentation Assistance

• While 1 2 3 Travels (PVT) Ltd provides visa application assistance, approval is subject to the discretion of the respective embassy or immigration authority.
• Clients are responsible for submitting accurate and complete documents. The agency will not be liable for delays or denials caused by inaccuracies.

  6. Travel Insurance

• The agency facilitates travel insurance from reliable providers.
• Clients are advised to review the policy terms, including coverage, exclusions, and claims process, before purchase.

  7. Liability

• 1 2 3 Travels (PVT) Ltd acts as an intermediary between clients and third-party providers (e.g., airlines, hotels, tour operators).
• The agency is not responsible for third-party service failures, delays, or disruptions.
• The agency will not be liable for losses caused by force majeure events, such as natural disasters, strikes, or political unrest.

  8. Changes to Bookings

• Any changes requested by the client must be submitted in writing.
• Modifications are subject to service provider policies and may incur additional charges.

  9. Privacy Policy

• 1 2 3 Travels (PVT) Ltd values your privacy.
• Personal data collected will be used solely for booking and service delivery purposes and will not be shared with unauthorized third parties. For more details, refer to our Privacy Policy on 123travels.org.

  10. Dispute Resolution

• In the event of a dispute, the client agrees to first seek resolution through direct communication with 1 2 3 Travels (PVT) Ltd.
• Unresolved disputes may be subject to mediation or legal action under the laws of Sri Lanka.

  11. Governing Law

• These terms and conditions are governed by the laws of Sri Lanka.
• Any disputes will be subject to the exclusive jurisdiction of Sri Lankan courts.

  12. Amendments

• 1 2 3 Travels (PVT) Ltd reserves the right to update these terms and conditions without prior notice.
• Clients will be informed of significant changes, and continued use of our services will constitute acceptance of the updated terms.